Return, Refund & Cancellation Policy

At Shubh Fashion, we want our customers to have a satisfactory shopping experience. This policy explains our rules regarding order cancellation, returns, replacements and refunds.

1. Order Cancellation

Customers may request cancellation of an order before the order is dispatched.

Cancellation requests can be made by contacting our customer support through the contact details provided on our website.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is approved after payment has been received, the refund will be initiated to the original payment method.

2. Return Eligibility

We accept returns for eligible products in the following situations:

 

  • Wrong product delivered
  • Product received in damaged condition
  • Product has a manufacturing defect
  • Product materially differs from the product ordered or advertised

 

A return request should be raised within 7 days of delivery.

3. Conditions for Return

To be eligible for a return:

 

  • The product must be unused and unworn
  • The product must not have been washed, altered or damaged by the customer
  • Original packaging, tags, labels and accessories should be retained wherever applicable
  • The customer may be required to provide photographs or videos of the product and packaging for verification
  • The product should be returned in its original condition

 

Returns that do not satisfy the above conditions may be rejected.

4. Products Not Eligible for Return

Returns may not be accepted for:

 

  • Products damaged after delivery due to customer handling
  • Used, washed or altered products
  • Products without required tags or original packaging
  • Products damaged due to improper storage or handling by the customer
  • Products returned after the applicable return period
  • Products specifically identified on the product page as non-returnable

 

5. Damaged or Wrong Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

 

  • Order number
  • Photographs of the received product
  • Photographs of the packaging
  • Description of the issue

 

We will review the request and, where the claim is approved, arrange a replacement or refund as applicable.

6. Return Shipping

For an approved return caused by a wrong product, manufacturing defect or product damage attributable to us, Shubh Fashion may arrange or reimburse the applicable return shipping cost.

For other eligible returns, the return shipping cost, if applicable, may be borne by the customer.

7. Refunds

Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

For an approved refund, the refund will be initiated to the original payment method or through another appropriate method, as applicable.

The amount may take additional time to reflect in the customer's bank account/card/UPI account depending on the payment provider and banking system.

8. Refund Processing Timeline

For approved refunds, Shubh Fashion will initiate the refund within 7 business days after approval/receipt and verification of the returned product, as applicable.

The actual credit to the customer's account may depend on the customer's bank, card issuer, UPI provider or payment gateway.

9. Exchange / Replacement

Where replacement is approved, the replacement will be subject to product availability.

If the same product is unavailable, the customer may be offered an alternative resolution, including a refund where applicable.

10. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been received, the applicable refund will be initiated to the original payment method.

11. Failed or Duplicate Payments

If money has been deducted from your account but the order was not successfully created, please contact us with the transaction/order details.

After verification, any eligible duplicate or failed-payment amount will be refunded through the applicable payment process.

12. Shipping Delays

Delivery timelines are estimates and may be affected by courier delays, weather, natural disasters, strikes, government restrictions or other circumstances beyond our control.

If an order is significantly delayed, please contact our customer support so that we can check the shipment status and provide an appropriate resolution.

13. How to Request a Return or Cancellation

Please contact:

Shubh Fashion
Email: [your email address]
Phone/WhatsApp: [your phone number]

Please include your Order ID, registered mobile number and reason for the request.

14. Policy Changes

Shubh Fashion reserves the right to update this Return, Refund & Cancellation Policy from time to time. The updated policy will be published on this page.

 

Shubh Fashion
Website: https://shubhfashion.in
Phone: +91 93134 01878